Privacy Policy

1. Information We Collect

1.1 Personal Information

• Name, date of birth, gender
• Contact information (address, phone, email)
• Government-issued identification numbers
• Insurance information
• Emergency contact details

1.2 Health Information

• Medical history and current conditions
• Medications and allergies
• Family medical history
• Test results and diagnostic reports
• Genetic and genomic data
• Biological samples and derivatives

1.3 Technical Information

• IP address and device information
• Browser type and version
• Usage data and analytics
• Cookies and tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

2.1 Primary Purposes

• Processing and analyzing diagnostic tests
• Generating and delivering test results
• Providing genetic counseling services
• Communicating with healthcare providers
• Billing and insurance processing

2.2 Secondary Purposes (With Consent)

• Research and development of new tests
• Quality improvement initiatives
• Population genomics studies
• Scientific publications (de-identified data)
• Educational and training purposes

2.3 Legal and Regulatory Purposes

• Compliance with legal obligations
• Regulatory reporting and submissions
• Responding to legal requests
• Protecting rights and safety

3. Information Sharing and Disclosure

We may share your information with:

3.1 Healthcare Providers

• Your ordering physician or healthcare provider
• Specialists for consultation or interpretation
• Genetic counselors for result explanation

3.2 Service Providers

• Laboratory partners for specialized testing
• Courier services for sample transportation
• IT service providers for data management
• Billing and payment processors

3.3 Legal and Regulatory Authorities

• Government health authorities as required by law
• Regulatory bodies for compliance purposes
• Law enforcement when legally required

3.4 Research Partners (With Consent)

• Academic institutions for collaborative research
• Pharmaceutical companies for drug development
• International genomic consortia

Note: Research data is de-identified to protect your privacy.

4. Data Security

We implement comprehensive security measures to protect your information:

4.1 Technical Safeguards

• Encryption of data in transit and at rest
• Secure servers with firewall protection
• Multi-factor authentication for access
• Regular security audits and penetration testing
• Automated backup and disaster recovery

4.2 Physical Safeguards

• Restricted access to laboratory facilities
• Secure sample storage with environmental controls
• Visitor logs and surveillance systems
• Secure disposal of biological samples and documents

4.3 Administrative Safeguards

• Employee training on privacy and security
• Confidentiality agreements for all staff
• Role-based access controls
• Incident response and breach notification procedures

5. Your Rights and Choices

You have the following rights regarding your information:

5.1 Access and Correction

• Request a copy of your health records
• Correct inaccurate or incomplete information
• Obtain test results and reports

5.2 Consent and Withdrawal

• Provide or withdraw consent for research use
• Opt out of marketing communications
• Request deletion of data (subject to legal requirements)

5.3 Data Portability

• Request transfer of your data to another provider
• Receive data in a structured, machine-readable format

5.4 Complaints

• File a complaint with our Privacy Officer
• Contact relevant data protection authorities

6. Data Retention

We retain your information for the following periods:

• Test Results: Minimum 10 years as per regulatory requirements
• Biological Samples: As specified in consent or regulatory requirements
• Medical Records: As required by applicable laws
• Research Data: Duration of research project plus archival period
• Billing Records: As required by tax and accounting regulations

After the retention period, data is securely destroyed or anonymized.

7. Genetic Information Privacy

We provide special protections for genetic information:

• Genetic data is encrypted and stored separately
• Access is restricted to authorized personnel only
• Results are not shared with employers or insurers without consent
• Genetic counseling is available to explain results
• Family members are not contacted without your permission
• Incidental findings are handled according to established guidelines

8. Children's Privacy

Our services may be used for pediatric patients:

• Parental or guardian consent is required for minors
• Special protections apply to children's genetic data
• Age-appropriate communication and counseling is provided
• Transition of care protocols when minors reach adulthood

9. International Data Transfers

Your data may be transferred internationally for:

• Specialized testing not available locally
• Collaborative research projects
• Cloud storage and data processing

We ensure adequate safeguards are in place for international transfers, including:

• Standard contractual clauses
• Data transfer agreements
• Compliance with applicable data protection laws

10. Cookies and Tracking

Our website uses cookies and similar technologies:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us improve our website
• Marketing Cookies: Used for targeted advertising (with consent)

You can manage cookie preferences through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Updating the "Last Updated" date

Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or to exercise your rights, contact: