Terms & Conditions

1. Acceptance of Terms

By accessing and using the Rophevac website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Use of Services

Rophevac provides diagnostic testing, genetic testing, and research services. Our services are intended for:

• Healthcare professionals and medical institutions
• Individual patients with valid prescriptions or referrals
• Research institutions and academic partners
• Corporate clients for employee health programs

3. Medical Disclaimer

The information provided on this website is for informational purposes only and is not intended as a substitute for advice from your physician or other healthcare professional. You should not use the information on this website for diagnosis or treatment of any health problem.

Important:

• All diagnostic tests require proper medical consultation
• Test results should be interpreted by qualified healthcare professionals
• Genetic counseling is recommended for genetic testing services
• Emergency medical conditions should be directed to appropriate emergency services

4. Sample Collection and Testing

By using our services, you agree that:

• Samples will be collected according to standard protocols
• You will provide accurate personal and medical information
• You understand the limitations and accuracy of diagnostic tests
• Sample retention policies will be followed as per regulatory requirements
• Samples may be used for quality control and validation purposes

5. Privacy and Confidentiality

We are committed to protecting your privacy and maintaining the confidentiality of your health information. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Rophevac or its content suppliers and is protected by intellectual property laws.

You may not:

• Reproduce, distribute, or create derivative works without permission
• Use our proprietary algorithms, methodologies, or technologies
• Copy or reverse engineer our bioinformatics platforms
• Use our trademarks or branding without authorization

7. Payment Terms

Payment for services must be made according to the agreed terms:

• Prices are subject to change without notice
• Payment is required before sample processing unless credit terms are arranged
• Insurance claims are processed according to payer agreements
• Refunds are subject to our Return & Refund Policy

8. Turnaround Time

While we strive to provide results within the stated turnaround time, delays may occur due to:

• Sample quality issues requiring recollection
• Technical difficulties or equipment maintenance
• Need for confirmatory or additional testing
• Force majeure events beyond our control

We will notify you of any significant delays.

9. Limitation of Liability

Rophevac shall not be liable for:

• Indirect, incidental, or consequential damages
• Medical decisions made based on test results
• Delays in sample processing or result delivery
• Technical limitations of diagnostic tests
• Third-party service provider failures

Our total liability shall not exceed the amount paid for the specific service.

10. Cancellation and Rescheduling

Sample collection appointments may be cancelled or rescheduled:

• At least 24 hours in advance without penalty
• Cancellations within 24 hours may incur a fee
• No-shows may be charged the full appointment fee
• Emergency cancellations will be considered on a case-by-case basis

11. Quality Assurance

We maintain the highest quality standards:

• CAP (College of American Pathologists) accreditation
• ISO 15189 certification for medical laboratories
• Regular proficiency testing and quality control
• Continuous improvement programs
• Compliance with regulatory requirements

12. Research and Data Use

With your consent, de-identified data may be used for:

• Research and development of new diagnostic tests
• Population genomics studies
• Quality improvement initiatives
• Scientific publications and presentations
• Regulatory submissions and validations

You may opt out of research use at any time.

13. Governing Law

These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.

14. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after changes constitutes acceptance of the modified terms.

15. Contact Information

For questions about these terms, please contact us:

• Email: legal@rophevac.com
• Phone: +91 9035246075
• Address: Rophevac Biopharma Innovations Pvt Ltd
  214 CMR Main Rd HRBR Layout, Bangalore, Karnataka, 560043, India